My new br ~ B.M

Haven't been blogging for 1mth plus, generally is because I am still settling down in my new br. I am still not settled down, sad to say; presumably coz I don't quite like the br. Firstly, the customer base here is OLD! I can't bring myself to present a financial product to someone whom can only absorb 1/4 of what I am talking about. Also, they practise selective listening e.g. they can only remember 1st yr fixed interest, shortest possible tenor and potential best payout. They cannot remember the longest tenor, worst case senario etc. Yes, some bankers choose to conceal these info. I can understand, but for me I would rather want a customer who has the sanity and sensibility to ask me about the potential drawbacks involved! I only get job satisfaction if customer is fully aware of the potential drawbacks and yet is convinced and trust to accept my suggestion! I am not a selling machine!

Secondly, the colleagues here do not exibit the slightest bit of customer orientation. Their service sux! Imagine a CSO displaying impatience when customer does not quite understand our many types of accounts. I am so embarrassed by her actions! Neighbourhood br is not an excuse for such service!

I guess I am too used to the crowd at T*. Customers asking more questions and understanding what is the best and worst circumstance for them. Furthermore, they are wealthier and can stomach the risk involved and have longer time horizon.

How? How?