it's almost 2am. i'm still awake coz am juz done sorting my new nephew's pics - BOLIAO right? haha. anyway, went parkway catch up with S juz nw. were chit-chatting abt us being front-liner staff meeting all sorts of ppl. i remember one of my CSRs telling me there was once she was handling multiple transactions for a cx over the counter. as she was working, the man suddenly said to her in a matter-of-factly tone, "you know, next time i will surely ask my daughter to study hard, i won't want her to be like you." that man ought to be ashamed of himself! i will tell my daughter this is an example of a horrible insult to someone doing her job. i equate him to a cockroach.

S, F&B asst. mgr, shared this incident. a couple complained one of her staff was not serving them in a prompt manner and his service was lousy. S explained that some of the staffs were students working on a PT basis hence the inconsistent service. S apologised for it. the wife went on "oh they are students still. where are they from?" S replied "they are poly students". husband and wife continued "oh no wonder" *eyes rolling*. later on the husband left behind his namecard - 'Head of ** Dept - our national university'. what a shame. I equate him to a house lizard and her, cockroach.

realize it's usually the tellers, waitresses/waiters, telephone operators, customer service officers and the like getting the crap? i guess it is human being's inclination to feel superior over this set of workers. belittling others to boost one's own ego. there is such tendency present. kind of like 'they wait on us' attitude; they gotta serve us NOW! i pray i'm not gonna be like lizards or cockroaches who shout at the top of their voice in public - "what kind of service is this?!! i want to see your mgr!" sounds familiar? i'm sure at one point or another, we did this before.